Returns & Exchanges

At Mountain Equipment, we want you to be completely satisfied with your gear, which is why we offer a 30-day hassle-free return policy for all unworn and unwashed apparel. If your purchase doesn't meet the demands of your next adventure, we make the exchange and refund process simple and efficient.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided at the end of the return request process and securely attach it to your package.

• 3.
  Pack and Ship

  Place the items in their original packaging, ensuring all tags are attached, and drop the parcel off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned gear, we will issue a full refund to your original payment method within 5 to 7 business days.