Frequently Asked Questions
Everything you need to know about our premium outdoor gear and apparel.
How do I determine the right size for my mountain gear?
We provide a comprehensive sizing guide on every product page. If you are between sizes, we recommend sizing up for layering or sizing down for a more athletic, technical fit.
What is your return policy for worn outdoor apparel?
We offer a 30-day return policy for items in original condition with tags attached. If a product fails due to a manufacturing defect, it is covered under our Lifetime Performance Warranty.
Are Mountain Equipment jackets waterproof or just water-resistant?
Our technical shells use GORE-TEX technology and are fully waterproof. Lightweight windbreakers are rated as water-resistant with a DWR (Durable Water Repellent) finish.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for adventurers who need their gear for an upcoming weekend trip.
Do you offer international shipping?
Yes, Mountain Equipment ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.
How should I clean and maintain my down-filled equipment?
We recommend using a technical wash specifically designed for down. Machine wash on a gentle cycle and tumble dry on low heat with clean tennis balls to restore loft.